Shipping policy
Last updated: August 19, 2025
Delivery Areas
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We deliver furniture across South Africa.
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Deliveries are arranged through our in-house team or trusted courier partners, depending on item size and destination.
Delivery Times
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In-Stock Furniture: Delivery within 7–14 working days after payment confirmation.
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Pre-Order Furniture: Delivery times vary between 4–10 weeks, depending on supplier lead times and stock availability. Estimated timelines will be communicated when you place your order.
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Delivery times are estimates and may change due to shipping delays, customs, supplier schedules, or other unforeseen circumstances.
Delivery Fees
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Delivery costs are not included in the product price and will be calculated based on size, weight, and destination.
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Delivery fees will be confirmed before your order is finalized.
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Large furniture deliveries may require an additional handling or assembly fee (communicated upfront).
Shipping & Handling
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Orders will only be dispatched once full payment has been received.
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Clients must ensure correct delivery details (address, contact number, access instructions).
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For large items, please ensure that there is adequate access into the property (doors, lifts, stairways). If special access equipment is required, additional costs may apply.
Pre-Order Terms
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Pre-orders require a 30% non-refundable deposit to secure stock.
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The remaining balance must be settled before delivery is scheduled.
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Since pre-orders are made specifically for you, cancellations or refunds are not permitted once the order has been placed with the supplier.
Damages & Issues
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All furniture is quality checked before dispatch.
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Please inspect your order upon delivery. Any damages or defects must be reported within 24 hours of receiving the item, with photos provided.
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If confirmed, we will arrange a replacement or repair where possible.
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We cannot accept responsibility for damages caused by incorrect handling or improper use once items are delivered.
Returns & Exchanges
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Due to the size and nature of our furniture, we do not accept returns or exchanges unless the item is defective or incorrect.
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Pre-order items are final sale and non-returnable.
Contact
For shipping updates or delivery queries, please contact us:
📧 Email: Hello@momentsbythuli.co.za
📞 Phone/WhatsApp: 0826564627
